Saturday, Feb 27, 2021 - 13:30:07
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customer complaints:

    PITTSBURGH (KDKA) — The co-owner of Steel City Meats invited KDKA into the freezer after alleged customer complaints chilled his relationship with the Pennsylvania Attorney General’s Office. KDKA’s Meghan Schiller learned why the AG’s office got involved and what happens next. Steel City Meats co-owner Stefan Stasak showed KDKA his products inside his North Versailles store freezer. READ MORE: Local Republicans Call For Investigation Of Nursing Home Death Count While Wolf Disputes Baseless Allegations “I know that the product is awesome because we have a lot more satisfied customers than dissatisfied customers,” said Stasak. The Pennsylvania Attorney General’s Office called into question the quality of his product, taking civil action and filing an Assurance of Voluntary Compliance. It accuses the company of selling food door-to-door without the proper licenses, in violation of the state’s peddling laws. Stasak said that’s not happening. “We have independent contractors that can go door-to-door,...
    Chinese regulators ask Tesla about customer complaints about cars
    Chinese regulators question Tesla over customer complaints about cars
    The consequences of a bad customer service experience with brands can be significant, for example, from the Nextiva firm it is highlighted that after a bad customer service experience with a brand, 39 percent of affected consumers will stop doing business with the firm for up to 2 years. If your brand wants to avoid problems like this, it should undoubtedly know what skills its collaborators need so that the experiences are always positive and the firm ends up benefiting even when it has to deal with consumer complaints. This time we will see precisely some of those skills. If you want your team to improve in the management and treatment of consumer complaints, these are some of the skills that you should seek or develop in the staff who will be plotting with them: One of the basic skills to deal with consumer complaints is empathy, since 60 Second...
    The logo of trading app Robinhood is displayed on a smartphone.Olivier Douliery | AFP via Getty Images A U.S. consumer watchdog saw a surge in complaints regarding Robinhood last week, with some clients claiming they were unable to liquidate holdings and move to other brokerage firms. The Federal Trade Commission received more than 100 Robinhood-related reports from January 24th through February 2, according to the agency. The prior week brought in seven such complaints. Agency data on other firms were not immediately available. Last week was chaotic for trading platforms as investors piled into GameStop, AMC and other high-flying stocks. Robinhood restricted trading of as many as 50 names due to the volatility, and has since lifted those limits. The move saw backlash from users and lawmakers that accused Robinhood of market manipulation, and siding with hedge funds managers who shorted those stocks. The start-up said it did not make...
    Electric vehicle manufacturer Tesla employs full-time remote support staff with other duties to deal with complaints people send to Elon Musk. Resolving or redirecting complaints and issues in the work responsibilities of Tesla support professionals and addressing social media issues sent to the CEO through critical thinking. The company dropped out of the PR sector last year, and support professionals are now at the forefront and face of the Tesla brand, according to the work list, the Arab technology news portal. Elon Musk is generally the target of disgruntled customers on social media sites, as Tesla canceled its PR department last year looking for someone to thwart attacks against the CEO. Job Description: Tesla Support Specialists handle a wide range of complaints and issues while delivering world-class customer service. Requirements and qualifications include experience working in a call center, the ability to think outside the box and the ability to...
    An internet service provider in North Idaho is offering to block Facebook and Twitter from its WiFi service after some customers complained about censorship following the two companies’ decisions to block President Donald Trump from their sites, KREM reported. Your T1 WiFi reportedly said it would block both platforms for customers who requested such actions after being informed that “Twitter and Facebook are engaged in censorship of our customers and information,” the service provider said in an email to customers, according to KREM. Customers reportedly contacted the company asking them to not provide access to Twitter or Facebook due to alleged censorship and concerns over their children having access to the sites. Initially, there appeared to be confusion over whether Your T1 WiFi would be blocking Twitter and Facebook en masse, but the company later specified that the block was an individual choice. Trump was blocked from Twitter and Facebook,...
    BALTIMORE (WJZ) — Baltimore Gas & Electric is warning of continue utility scam reports during the coronavirus pandemic. Scammers are using the health crisis to trick BGE customers. The utility company received nearly 1,500 complaints with customers reporting losing more then $25,000 to scammers and imposters. The most common scam are robocalls where customers are asked to “press 1” to hear about their bill and make a payment. Once the number 1 is pressed, a live person gets on the line and demands immediate payment and personal information. Another scam also claims, “your meter needs to be switched out immediately or your power will be turned off.” These claims are then followed by a demand for immediate payment that includes Cashapp, Bitcoin, Zelle or Green Dot. The scammers then text the customers for immediate payment. Scammers are also using caller ID spoofing to replicate BGE’s number. In these cases, customers...
    It turns out anyone can respond to customer complaints. Nobody likes to be left hanging after filing a complaint with a company. That’s why Burger King apparently decided to step up and answer a bunch of customer complaints… levied against McDonald’s. Burger King, working with Danish ad agency Uncle Grey, has recently begun responding to customer complaints left on the McDonald’s Facebook page. Each of these replies reportedly came with a voucher for a free Whopper, Burger King’s signature burger. The campaign was created to highlight that Burger King Denmark now promises to answer every customer complaint on its Facebook page within 48 hours, Chicago Business reports. MCDONALD'S FAN WITH HMBURGLR LICENSE PLATE SPOTTED IN RESTAURANT'S DRIVE-THRU, MUCH TO THE INTERNET'S DELIGHT “Customer service is a big part of the entire guest experience and we haven’t been doing a good enough job in taking care of our guests online," said Daniel Schroeder, marketing...
    It’s no secret that the aviation industry has taken a serious beating due to the COVID-19 pandemic’s blight on air travel demand. Especially amid the first months of the global health crisis, commercial airlines suffered not just financially, but also from a public-relations perspective, as confusion and frustration over canceled flights, and struggles over vouchers versus refunds, reigned. CLICK HERE FOR COMPLETE CORONAVIRUS COVERAGE In its late-July report, Upgraded Points published the results of an independent investigation into customer complaints being made against major airlines, using data from the latest U.S. Department of Transportation air travel consumer report. The outlet examined the volume of gripes received by the Transportation Department during March and April 2020 in order to gauge COVID-19’s impact on passenger complaints' submission, using the data for month-over-month and year-over-year comparisons. Consumer grievances were measured not just in overall counts, but also by the number of complaints per 100,000 enplanements.More From TravelPulse 16...
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